Categories Narrative

2019-20 Top Ten Issues Affecting Real Estate – My Annual Take

One of the best parts of being a Counselor of Real Estate (CRE) is the annual debate about what issues are driving real estate.  Boy have they changed over the last 5 years.  For 2019-2020, our organization has come up with a couple issues that you would have NEVER guessed would have been on the top … Continue reading 2019-20 Top Ten Issues Affecting Real Estate – My Annual Take

Categories Narrative

#1 Item for a Superior Customer Experience Strategy

McKinsey did a pretty interesting study on creating a superior customer experience strategy.  As you can imagine, it’s not just the actions of the front-line, customer-facing workers that adds the ‘customer first’ experience to a company, but the executives and strategy as well. The more a company invests in the interests of their employees, the … Continue reading #1 Item for a Superior Customer Experience Strategy